Refund Policy

Policy Scope

This Refund Policy applies to all product purchase transactions on the covergirl.it.com platform, standardizing the whole process specifications of user refund application, order review, product verification and fund arrival. Combined with the platform’s after-sales service system, this policy fully protects the legitimate shopping rights and interests of users purchasing COVERGIRL makeup products globally.

Refund Application Conditions

Users who complete purchases on covergirl.it.com can initiate a refund application through authorized reseller after-sales channels within 60 days after receiving the goods. Eligible application scenarios include product quality problems, unsatisfactory use effects, inappropriate product models, repeated mistaken purchases, logistics damage and other legitimate reasons. For products with authorized reseller quality problems, we support unconditional refund and exchange services.
To ensure smooth refund processing, non-quality problem refund products need to keep the original packaging intact, unused, unopened and undamaged, and complete product accessories and gifts shall be returned together. Users need to provide accurate order information and real product pictures as verification materials when applying for refunds.

Free Return Service Rules

covergirl.it.com provides full free return services for all eligible refund applications. Users do not need to bear any return freight, packaging fees and after-sales handling fees. The platform independently undertakes all logistics costs generated by return and exchange, eliminating users’ after-sales cost concerns and realizing zero-cost return and refund.

Refund Processing Cycle

After receiving and verifying the returned products, the covergirl.it.com platform will complete internal review and refund initiation within 1 to 3 working days. The unified fund arrival cycle is 5 to 10 working days. The specific arrival time is affected by the user’s payment channel and bank processing efficiency. All refunds will be returned through the original payment account to ensure the safety and standardization of fund transactions.

Special Situation Explanation

Free gift samples, trial accessories and limited-time flash sale products shall follow the special after-sales rules stated on the product page. For unshipped orders, users can apply for voluntary cancellation, and the platform will complete full refund processing in accordance with the cycle specifications. For all refund disputes, users can contact the after-sales support team of covergirl.it.com, and we will adhere to fair and standardized rules to properly handle them.

 

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