Shipping Policy

Policy Overview

This Shipping Policy applies to all commodity orders and logistics delivery services generated on the covergirl.it.com e-commerce platform, covering all COVERGIRL face makeup, eye makeup, lip makeup, makeup tools and other products sold on the website, as well as all domestic and global cross-border distribution businesses. This policy formulates standardized logistics service rules to provide transparent, stable and guaranteed delivery services for all platform users.

Order Processing & Outbound Time

All successfully paid orders on covergirl.it.com will enter the formal review, sorting, packaging and outbound process within 24 hours. Our professional warehouse team strictly implements product quality inspection and standardized packaging operations to ensure that all delivered products are intact and complete. The unified order outbound cycle is 1 to 3 working days. During large-scale platform promotional activities, the outbound progress may be slightly delayed due to order surge, and we will actively accelerate processing to minimize user waiting time.

Global Standard Delivery Rules

covergirl.it.com implements a unified global delivery standard with no regional differences. All domestic and international orders adopt a fixed delivery cycle of 6 to 12 working days. The actual arrival time will be slightly affected by regional logistics efficiency, customs clearance progress and objective weather factors. The platform will track the logistics status of all orders in real time and update the transportation dynamics for users synchronously.

Expedited Delivery Service

To meet users’ urgent shopping and use needs, covergirl.it.com provides optional expedited delivery services for all platform orders. Users can select the expedited service option during order settlement. The expedited channel will prioritize order processing, warehouse outbound and logistics distribution, greatly shortening the delivery cycle and realizing fast arrival of goods.

Free Shipping Regulations

All products on covergirl.it.com enjoy permanent free global shipping services, with no minimum order amount threshold and no regional restrictions. All users can enjoy free logistics distribution services when purchasing any products on the platform, without paying any additional freight, handling fee and other hidden charges, effectively reducing the cost of purchasing COVERGIRL professional makeup products.

Logistics Tracking & Exception Handling

After the order is outbound from the warehouse, users can obtain a unique logistics tracking number on the order details page of covergirl.it.com to check the real-time transportation status of the goods. In case of logistics exceptions such as delivery delay, goods loss or package damage during transportation, users can contact the support team in a timely manner. We will quickly verify the situation and provide free re-delivery, compensation or other reasonable solutions in accordance with platform rules.

 

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